Touchless claims for LARGE Insurance Company
95%
TIME-REDUCTION
400K + images
straight-through processing
10,000 claims
processed daily
Client
Large Insurance Company
Goal
Allow customer to submit claims documentation and accident damage images via mobile phone images at FNOL to optimize claims adjudication.
CHALlENGE Overview
Traditional claims processing involves receiving and manually processing several forms of documentation from multiple parties, evaluating the claim, and determining the benefit amount.
While other vendors provide touchless claims solutions, they struggle to process poor-quality images such as those with noisy backgrounds, reflection, engraved letters / numbers on cards, pictures of scanned documents, etc.
WHAT WE DID
- Trained model to process images of documents, VIN, and accident damage submitted through various input channels and of varying quality (noisy backgrounds, reflection, etc.).
- Classified 56 different document types with >98% accuracy.
- Intelligently extract key data from each document, with 99.5% word level accuracy.
- Prevented fraud by cross referencing across multiple documents.
- Automated claim approval for low-severity or high-confidence claims.
- Submission of claims document images at FNOL.
- Instant payment via ACH.
IMPACT
- Reduced processing time from days to minutes
- Enabled straight-through processing of 400k+ images daily.
- 98% accuracy of data extraction from various documents.
- Prevent fraud by cross referencing across multiple documents
- Results achieved in 2 weeks
